Versand

 

This Shipping Policy applies to orders placed through whitefoxboutiquea.shop.

1. Free Standard Shipping

whitefoxboutiquea.shop provides:

Free Standard Shipping on all orders.

There is no standard shipping charge for eligible orders placed through our online store.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

15–20 days

This timeframe is an estimate and includes the ordinary period required for order processing, dispatch, transportation, and final delivery.

Delivery times may vary depending on the shipping destination, carrier, customs processing where applicable, public holidays, weather events, transportation disruptions, or other circumstances outside our reasonable control.

3. Order Processing

After an order is successfully submitted and payment is authorized, the order will enter processing.

Processing may include:

• Payment verification;
• Fraud-prevention checks;
• Product allocation;
• Order preparation;
• Packaging; and
• Transfer to the shipping carrier.

Orders may not be dispatched on weekends or public holidays.

4. Order Confirmation

After placing an order, customers normally receive an electronic order confirmation using the contact information provided during checkout.

The confirmation indicates that the order has been received.

Acceptance of an order remains subject to product availability, successful payment processing, fraud screening, and the Terms of Service.

5. Shipping Confirmation and Tracking

Where tracking information is available, customers may receive a shipping confirmation containing tracking details after the order has been dispatched.

Tracking information may require additional time to become active after the carrier receives the parcel.

Carrier tracking events are controlled by the relevant delivery provider.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Before completing an order, please verify:

• Recipient name;
• Street and house number;
• Apartment or unit information where applicable;
• City;
• Postal code;
• Country; and
• Any information reasonably required for successful delivery.

If you notice an address error after placing an order, contact:

info@whitefoxboutiquea.shop

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed after fulfillment has begun.

7. Delivery Delays

Although our estimated delivery period is 15–20 days, occasional delays may occur.

Possible causes include:

• Carrier delays;
• Customs inspections;
• Cross-border transportation issues;
• Severe weather;
• Natural disasters;
• Public holidays;
• High seasonal order volume;
• Labor disruptions;
• Incorrect customer information;
• Local delivery restrictions; or
• Other circumstances outside our reasonable control.

If a material delay occurs, customers may contact us for assistance.

Nothing in this section limits any mandatory consumer rights relating to delayed or failed delivery.

8. Customs and Cross-Border Delivery

Some orders may travel through international logistics networks.

Where customs procedures apply, customs authorities may inspect or delay packages.

Any taxes, duties, VAT treatment, customs charges, or import obligations will be handled according to the checkout terms and applicable law.

We will not impose undisclosed charges contrary to applicable consumer protection rules.

9. Multiple Shipments

An order containing multiple products may occasionally be shipped in more than one parcel.

If this occurs:

• Parcels may arrive on different dates;
• Separate tracking information may be issued; and
• Receipt of one package does not necessarily mean the remainder of the order is missing.

There is no additional standard shipping fee merely because an order is divided into multiple shipments.

10. Lost Packages

If tracking information indicates that a parcel has not progressed for an unusually long period, please contact:

info@whitefoxboutiquea.shop

We may request information reasonably necessary to investigate the shipment with the carrier.

If a package is confirmed lost, we will provide an appropriate remedy consistent with applicable law.

11. Packages Marked Delivered

If tracking shows that a package has been delivered but you cannot locate it:

1. Check the delivery location carefully;
2. Ask household members or other authorized recipients;
3. Check with neighbors where appropriate;
4. Review any delivery notice;
5. Contact the carrier where applicable; and
6. Contact us at info@whitefoxboutiquea.shop if further assistance is needed.

We may request confirmation of the delivery circumstances as part of our investigation.

12. Damaged Packages

If a parcel arrives visibly damaged, please retain the packaging and contact us promptly.

Where possible, provide photographs of:

• The external packaging;
• The shipping label;
• The damaged area;
• The product; and
• Any internal protective packaging.

This information may help us assess the issue and work with the shipping provider.

13. Incorrect or Incomplete Deliveries

If your parcel contains the wrong product or is missing an item, contact:

info@whitefoxboutiquea.shop

Include your order number and a description of the issue.

We will investigate and provide an appropriate solution.

14. Failed Delivery

If delivery fails because the recipient cannot be reached, the carrier may:

• Attempt redelivery;
• Deliver the parcel to a collection point;
• Hold the parcel temporarily; or
• Return the parcel to the sender.

Customers should monitor tracking information and collect packages within any applicable carrier collection period.

15. Delivery and Consumer Rights

Shipping estimates do not remove or restrict any mandatory rights available to consumers under applicable law.

Where mandatory law provides a customer with remedies because goods are not delivered within the agreed or legally applicable period, those rights remain unaffected.

16. Contact

For shipping, tracking, or delivery questions:

whitefoxboutiquea.shop
Email: info@whitefoxboutiquea.shop