Widerrufsrecht

 

This Return and Refund Policy applies to purchases made through whitefoxboutiquea.shop.

We want customers to understand their return, withdrawal, cancellation, and refund rights clearly before making a purchase.

1. 14-Day Right of Withdrawal

If you are purchasing as a consumer and an applicable statutory right of withdrawal applies to your online purchase, you may withdraw from the purchase contract within 14 days without giving a reason.

For purchases involving physical goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.

For an order containing multiple goods delivered separately, the relevant period may begin upon receipt of the final item where applicable.

To exercise your withdrawal right, you must send us a clear statement informing us of your decision to withdraw from the contract.

Contact:

whitefoxboutiquea.shop
Email: info@whitefoxboutiquea.shop

Your withdrawal notice must be sent before the applicable withdrawal period expires.

You do not need to provide a reason for exercising an applicable statutory withdrawal right.

2. Withdrawal Request Information

You may submit your withdrawal request by email.

To help us identify your order, please provide:

• Your full name;
• Your order number;
• The email address used for the purchase;
• The products concerned;
• The date the order was placed;
• The date the goods were received; and
• A clear statement that you are withdrawing from the purchase.

A customer may use wording such as:

“I hereby withdraw from the contract concluded for the purchase of the products identified in my order.”

Use of this wording is optional. Any sufficiently clear statement of withdrawal may be accepted where permitted by law.

3. Returning Products After Withdrawal

After notifying us of a withdrawal, qualifying products must be returned without undue delay and within the legally applicable return period.

Please contact info@whitefoxboutiquea.shop before sending a return so that we can provide the applicable return instructions and return destination.

Do not send returns to an address appearing on a parcel, shipping label, warehouse label, or carrier document unless we have confirmed that address as the correct return destination.

Products returned to an unauthorized location may experience processing delays.

4. Condition of Returned Products

Customers may inspect products to the extent reasonably necessary to determine their nature, characteristics, and functionality.

Returned products should, where reasonably possible, include:

• The original product;
• Original accessories;
• Manuals or documentation supplied with the product; and
• Original packaging where available.

A customer may be responsible for diminished value where the product has been handled beyond what is reasonably necessary to inspect its nature, characteristics, and functionality, to the extent permitted by applicable law.

5. Exceptions to Withdrawal

Statutory withdrawal rights may not apply to certain categories of products where an exception applies under applicable law.

Depending on the products offered by the store, examples may include:

• Goods made according to a customer's specifications or clearly personalized;
• Goods liable to deteriorate or expire rapidly;
• Sealed goods that are not suitable for return for health-protection or hygiene reasons when the seal has been removed after delivery;
• Goods that, because of their nature, become inseparably mixed with other items after delivery; or
• Other products for which applicable consumer law excludes a withdrawal right.

An exception will only be applied where legally applicable to the particular product and circumstances.

6. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is:

• Damaged;
• Defective;
• Incorrect; or
• Materially different from what was ordered,

please contact:

info@whitefoxboutiquea.shop

Provide your order number and a description of the issue.

Photographs showing the product, packaging, shipping label, or defect may be requested where reasonably necessary to investigate the problem.

Where a product does not conform to the contract, your statutory rights remain unaffected.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction, cancellation, or refund.

7. Return Shipping Costs

For a standard withdrawal or change-of-mind return where the product is not defective or incorrect, the customer is responsible for the direct cost of returning the product unless we confirm otherwise.

If the return results from an incorrect, damaged, or defective product for which whitefoxboutiquea.shop is responsible, we will provide an appropriate solution regarding reasonable return costs where required by applicable law.

Original standard shipping offered by whitefoxboutiquea.shop is free.

8. Refunds Following Withdrawal

If a valid withdrawal is exercised, we will refund payments required to be refunded under applicable law.

Refunds will generally be made using the same payment method used for the original transaction unless another method is expressly agreed and legally permitted.

We will process the required refund without undue delay and, where applicable, no later than 14 days after receiving notice of the withdrawal.

For sales of physical goods, we may be permitted to withhold reimbursement until:

• We have received the returned goods; or
• You provide evidence that the goods have been sent back,

whichever occurs first.

9. Shipping Charges

Because whitefoxboutiquea.shop provides free standard shipping, there is normally no standard outbound shipping fee to refund.

If optional premium, expedited, or alternative delivery services become available and a customer chooses a more expensive delivery method, any additional delivery cost may be excluded from reimbursement to the extent permitted by applicable law.

10. Refund Processing

Once a refund has been issued by us, the time required for the refunded amount to appear in your bank account or payment account may depend on the payment provider, bank, or card issuer.

We do not control processing times imposed by financial institutions.

11. Order Cancellations Before Shipment

If you wish to cancel an order before shipment, contact us as soon as possible at:

info@whitefoxboutiquea.shop

We will make reasonable efforts to accommodate a cancellation request.

However, we cannot guarantee cancellation if an order has already entered fulfillment or has been dispatched.

If cancellation cannot be completed before shipment, applicable withdrawal or return rights may still be available after delivery.

12. Refused or Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information.

If an order cannot be delivered because of:

• An incorrect address supplied by the customer;
• Failure to collect a package;
• Refusal of delivery without exercising an applicable cancellation right; or
• Other circumstances attributable to the recipient,

additional handling or reshipping costs may apply where permitted by law.

Nothing in this section limits a statutory withdrawal right.

13. Exchanges

We do not guarantee direct product exchanges.

Where an exchange is unavailable, a customer may return an eligible product according to this policy and place a new order for the preferred product.

14. Statutory Consumer Rights

This policy is intended to operate alongside applicable consumer protection law.

Nothing in this Return and Refund Policy excludes, restricts, or overrides statutory rights that cannot legally be excluded or restricted.

15. Contact

For withdrawal requests, return questions, defective-product claims, or refund inquiries:

whitefoxboutiquea.shop
Email: info@whitefoxboutiquea.shop